Covid19 informations

COVID 19 Disease dedicated informations
Updated 09 November, 2020

Cancellation with no fees in case of * :

-Lockdown at country level in France or home country of customer
-Lockdown or closure in Saint François Longchamp
during your forecasted period of renting
-Customer declared infected with Covid 19 disease (medical certificate)
*Refund will be granted upon presentation of a copy of governemental by-law
 
Usual cancellation conditions (from 25 to 100%) apply if ** :
 
-Customer declared "related" with someone declared infected with Covid 19 disease
-Customer unable to travel due to denied boarding
 
**General conditions of Sales are updated with this new topic.
 
Please be advised that some shops or sporting and leisure activities (i.e.: restaurants, swimming-pool) could be partly or totally closed due to governmental imposition ; no partial refund or no fee cancellation will be granted
What we have put in place to guarantee your health safety
 
At the premises of the "Centrale de Réservation":
-Wearing an individual mask and social distanciation are mandatory
-Limited number of persons in the same room
-Hydroalcoholic gel with dispensers
-Plexiglass shields
 
Within the appartments and chalets:
-Respecting an interval of 6 hours before new arrivals after cleaning
-All rooms of appartments are being ventilated a minimum of 30 minutes
-Desinfection teams are wearing "Personal Protective Equipment"
-All contact areas are being desinfected in the appartments
-Towels and bed linen are being washed at a minimum of 60°C during 30 minutes
 
The whole staff is at your disposal for any further enquiry or request